Refund policy

At House of Anouar, all of our products are handmade in Morocco by skilled artisans using traditional techniques. Due to the nature of our custom, made-to-order, and artisanal products, we maintain a strict no returns or refunds policy.

All Sales Are Final

We do not accept returns, exchanges, or cancellations after an order is placed.

All products are sold as-is, with the understanding that natural variation, surface texture, and color irregularities are inherent characteristics of handmade Moroccan tiles and decor.

Damage in Transit

If your order arrives damaged, you must contact us within 48 hours of delivery at [your email address], with clear photos of the product, packaging, and shipping label.

We will work with the shipping carrier to resolve the issue. Damage claims must be submitted promptly to be considered.

Custom & Bulk Orders

Custom orders and wholesale sourcing are crafted specifically to your specifications and cannot be canceled once production has begun.

Please confirm all product details and measurements before finalizing your order.

Shipping Policy

Processing Time: Orders are packed within 5–10 business days, depending on item size and quantity.

Shipping Origin: All orders ship from Marrakech, Morocco via Aramex International.

Transit Time: International delivery takes 7–15 business days, depending on your location.

Overland Delivery: For certain high-volume orders to Europe or the UK, we may arrange overland private courier shipping, which may be a more cost-effective option.

Each shipment is carefully packaged to ensure it arrives in excellent condition. Tracking information will be provided once your order is dispatched.

Lead Time & Delays

Total lead time for most orders is 4–5 weeks.

Delays may occur due to artisanal production methods, custom requests, or local Moroccan infrastructure limitations.

We proactively communicate any issues and guarantee that each order is handled with professionalism and care.

Contact & Support

For questions about our policies, please contact us at hello@houseofanouar.com